Online Banking
Online Banking
Bank conveniently and securely. Get access to all of your accounts when you enroll in online banking or download the Peoples Bank app.
If you have both personal and business accounts with Peoples Bank, you can access all of your accounts in our mobile app. You will have separate logins for your personal and business accounts.
Peoples Bank will never call, text, email or provide links/attachments requesting your security code, banking credentials, debit/credit card number, or to conduct banking transactions.
Go Paperless!
Go paperless with eStatements and have your monthly account statement delivered directly to your online banking profile.
Online Banking Features
We’re ready to help.
Watch our videos to learn the ins and outs of online and mobile banking.
Frequently Asked Questions
Please look through our list of frequently asked questions below. If you are still unable to find an answer to your question, we would be glad to help you at 800.374.6123.
Monday – Friday: 8 a.m. – 7 p.m. EST
Saturday: 8 a.m. – 5 p.m. EST.
What is the difference between online and mobile banking?
Both online and mobile banking allow you to conduct a wide range of financial transactions without having to visit a branch or ATM. The major difference is how you use them.
Online banking: You can conduct transactions via desktop, tablet or smart phone as long as you have an internet connection. You may use the following web browsers to access online banking services:
Google Chrome (current and previous two versions) is our recommended browser for Windows and Mac OS X devices.
Mozilla Firefox (current and previous two versions) is supported on Windows and Mac OS X devices.
Microsoft Edge (current and previous two versions) is supported only by Windows devices.
Safari (current and previous two versions) is supported only by Mac OS X devices.
Microsoft Internet Explorer is not supported on Windows or Mac OS X devices.
In order to protect clients and enhance security, some online banking services are blocked when using a VPN. If you have issues accessing certain services, please try turning off your VPN, clearing your cache and cookies and try again.
Mobile banking: You must download the Peoples Bank mobile app. The app can only be accessed through a smart phone or tablet that is internet-enabled. The Peoples Bank mobile app offers all of the features of online banking, plus mobile check deposit.
How can I view/edit my contact information within online or mobile banking?
1. Log into your Peoples Bank online account or the Peoples Bank mobile app.
2. Select “Settings.”
3. Select “Address Management.”
4. Edit your information and save.
You may also contact:
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How do I enroll in eStatements?
Click here to enroll in Business eStatements.
How can I set up alerts?
1. Log into your People Bank online account or the Peoples Bank mobile app.
2. Select “Settings.”
3. Select “Alerts.”
4. Toggle which Security Alerts you would like to be notified about. You may also select “New Alert” to create an Account, History or Online Transaction Alert or an Account Reminder.
Some common types of account alerts include:
- Balances that fall below a dollar amount you choose
- Deposits or withdrawals that exceed a specified dollar amount
- Overdrafts and overdraft protection transfers
- Availability of new statements and other online documents
Watch a how-to video to set up account alerts.
Why do I have to receive and enter a security code when logging into the mobile app?
In some situations, our mobile banking app will ask for a security code for an added layer of fraud prevention. This could be because you are logging in for the first few times, on a new WiFi network or into your account in the middle of the night.
You can update your phone number to receive security codes by logging into online banking. Select “Settings” then “Secure Delivery.” You may also contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday -Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
What do I do if I forget my username, password or security question
answers?
Select “Forgot your password?” on the log in screen of online or mobile banking if you have forgotten your Peoples Bank password.
Select “Unlock/Forgot Username” on the log in screen of online or mobile banking if you have forgotten your username.
If you still experience technical difficulties, please call or visit your local branch or contact our Customer Care or Business Support team.
Customer Care
800.374.6123
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
Business Support
800.374.6123, option 6
Monday – Friday, 8 a.m. – 7 p.m. EST
Saturday, 8 a.m. – 5 p.m. EST
How do I enroll in mobile and online banking?
You’ll need to complete a short one-time enrollment process.
How current is my account information?
Most account information is updated in real time as transactions are processed throughout the day. Both online and mobile banking will show all transaction history from 2022 (and will continue to build without limit).
What can I do to protect myself against fraud?
The most important thing you can do is keep your online and mobile banking login credentials confidential and log out of your account when you are finished using online services.
It is also important to never share your log in credentials or send money to those you do not know and trust. Be very cautious with unsolicited emails, phone calls and texts. Do not click on any text message links from numbers claiming to be Peoples Bank. If you have any questions, please call us at 800.374.6123.
